Commonly Asked Questions

Commonly Asked Questions

Q: How do I make an appointment?
A: If you would like to make an appointment, please call  (716) 322-6394 and an intake counselor will answer the call. Please have your name, address, date of birth, phone number, and reason for referral ready. The intake counselor will ask questions pertaining to the reason for referral to ensure that the services we provide will adequately help you. If you plan on using insurance, please have your insurance card readily accessible as we will need the following: Name of insurance carrier, name of primary insurance holder, member ID and group ID number. After all information is obtained, the intake counselor will call the insurance company to check eligibility of outpatient mental health services. After the intake counselor has spoken with the insurance company, he/she will call you back to schedule your first appointment. At that point, you will receive information regarding your co-pay, instructions on how to locate our office, and any other pertinent information regarding your initial visit.

Q: What are your hours of operation?
A: Our office is open Monday – Thursday, 8:30 a.m. – 4:00 p.m. Most appointments are available during the morning and afternoon hours. There are select early evening appointments; however, these appointments book quickly. Should an emergency occur after business hours, please call Crisis Services at (716) 834-3131. Call (716) 322-6394 and speak to our intake counselor for more details.

Q: What method of payments do you accept?
A: We accept personal checks and cash. 

Q: What if you do not accept my insurance?
A: We accept many insurance plans. For those without insurance, or for plans we do not accept, we offer a sliding scale based on household income. 

Q: Where are you located?
A: The Center for Psychosexual Health is located 54 Gates Circle, Buffalo NY 14209.

Q: What is your phone and fax number?
A: Our phone number is (716) 322-6394. If you call an get the voice mail we are with other patients. Please leave a CLEAR message with your name, phone number, and reason for calling. Someone will return your call within 24 hours. Our fax number is (716) 322-6501.

Q: Where do I park?
A: We have a small parking lot outside our entrance. If the lot is full, there is metered parking on the street.

Q: Do you administer evaluations for court, and are there additional fees?
A: Yes! We provide court assessments and evaluations, if necessary, for current patients. Additional fees apply. Please call  (716) 322-6394 and speak to our intake counselor for more details.

Q: Do you provide Gender Dysphoria evaluations?
A: Yes! Our Center does conduct GD evaluations for adults, adolescents and children. The length of the assessments vary; however, additional therapy may be required. Evaluations typically take between five to seven sessions, but could take longer depending on the person’s age or situation. The Center for Psychosexual Health tailors our therapy for each patient so their specific needs are met. Please call  (716) 322-6394 and speak to our intake counselor for more details.

Q: I am questioning my gender identity; can you help me?
A: Yes!!  Please call  (716) 322-6394 and speak to our intake counselor for more details.

Q: My son/daughter is acting out sexually; can you help us?
A: Yes! We have a program that help families struggling with this issue. Please call  (716) 322-6394 and speak to our intake counselor for to see what program you are qualified for.

Q: I am a past patient; can I come back?
A: Yes, we are always happy to see past patients! If it has been over one year since your last appointment, your information will need to be updated. Please call  (716) 322-6394 and speak to our intake counselor for more details.

Q: Are you able to help families dealing with an endocrinology issue or concerns?
A: Yes! The Center for Psychosexual Health's mission is to promote the best care possible for children and adolescents who have a wide range of endocrine conditions and sexual developmental concerns. The Center, along with a partnership from the Children’s Growth Foundation (CGF), follows a model of care for these children and their families based on a team approach which includes the family, mental health professionals, and medical specialists. We provide individual and family counseling for children and adults. Call  (716) 322-6394 to see how we may be of help.

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