Office Policies

  • All session payments are due by the time of your scheduled session. We accept cash, check, money order, or card (Healthcare FSAs are accepted as well). Please note, cards will incur ~3.5% fee. Your bank statement will reflect Danielle Cook Mental Health Counseling. A card is required to be on file. All checks and money orders must be made payable to Danielle Cook (Please do not make them out to CPH). Please be advised, we do not accept partial payments. If you are unable to pay your full appointment fee by the time of your session you will not see a therapist. If we have not received check, cash, or money order payment by the time of your session, your card will be charged before the session can begin.
  • We require a minimum of 24-hour notice when canceling or rescheduling appointments or you will be charged for your full session fee. This policy is strictly enforced.
  • A $10 late fee is applied for any payment that is not received within 3 days of the scheduled appointment. Clients with outstanding invoices that exceed the service due date are subject to an additional fee of $10 for every 30 days past due.
  • Return fees are $40.00 per check/transaction.
  • Future appointments cannot be made if a client has an outstanding invoice(s) on file. Once payment(s) is/are received, additional appointments can be made.
  • Failure to pay any outstanding invoice within 90 days will result in termination of services.
  • You are required to notify us of any information changes (phone, address, etc.)
  • Reminders for appointments are courtesies and are not guaranteed. You are responsible for remembering your appointment day and time. 

Tele-Therapy Policies

Session Link

Each session has a unique HIPAA compliant link via the TheraNest Client Portal. When your intake session is scheduled, you will be emailed the link to sign up for the TheraNest Client Portal, this login is how all tele-sessions will be accessed, we recommend bookmarking the link. If your email changes, please notify the office right away to avoid technical failures and to ensure you receive all necessary communications. 

Session Structure

Tele-sessions are 45 minutes long and begin at the top of the hour. Please be ready for your session on time. If you have not logged on to your session after 15 minutes, the session will expire, and you will be charged your full session fee.

Session Connection

If using a desktop, laptop, cell phone, or tablet, be sure to access your portal using Google Chrome for the best connection results. Please make sure you have a strong internet connection and that you have turned on your audio and video before the session begins. You can use the link in your reminders to get to the session or just login to the Client Portal and go to appointments.

Session Privacy

We would like to remind patients that tele-therapy is just like a session in the office, therefore, the patient should be in a private setting with headphones on to ensure privacy. If the clinician feels the session is not secure, and that other people are listening or interrupting, the clinician has the right to terminate the session. 

Cancelation Policy

Our cancelation policy requires a minimum of 24-hour notice for changing or canceling an appointment. Appointments that are not canceled or rescheduled within that timeframe will be charged their full session fee. This policy is strictly enforced. To make appointment changes, please call our office at (716) 322-6394. 

Technical Difficulties

Our office is not responsible for technical difficulties. If the patient chooses to use TheraNest and is unable to connect or is experiencing internet difficulties, the patient is financially responsible for the session. If the patient is experiencing technical difficulties, it is their responsibility to call the office and notify us of the connection issue. 

Session Payment

Please mail your payment before your session so that we receive your payment in a timely manner. If we receive your payment more than 3 days after your session, a $10.00 charge will be applied. Checks that are not properly filled out will be returned. Payments can be mailed to:

CPH Mental Health Counseling

737 Delaware Ave., Suite 216

Buffalo, NY 14209

Checks and money orders are made payable to: Danielle Cook 

Reach out to us at (716)-322-6394.