Office Policies
All session payments are due by the time of your scheduled session. We accept cash, check, money order, or card (Healthcare FSAs are accepted as well). Please note, we offer a $5.00 discount for cash / check and money orders.
Your bank statement will reflect Cook Mental Health Counseling, PC.
A card is required to be on file. All checks and money orders must be made payable to Danielle Cook (Please do not make them out to CPH).
We do not accept partial payments. If you are unable to pay your full appointment fee by the time of your session you will not see a therapist. If we have not received check, cash, or money order payment by the time of your session, your card will be charged before the session can begin.
We require a minimum of 24-hour notice when canceling or rescheduling appointments or you will be charged for your full session fee. This policy is strictly enforced.
A $10 late fee is applied for any payment that is not received within 3 days of the scheduled appointment. Clients with outstanding invoices that exceed the service due date are subject to an additional fee of $10 for every 30 days past due.
Return fees are $40.00 per check/transaction.
Future appointments cannot be made if a client has an outstanding invoice(s) on file. Once payment(s) is/are received, additional appointments can be made.
Failure to pay any outstanding invoice within 90 days will result in termination of services.
You are required to notify us of any information changes (phone, address, etc.)
Reminders for appointments are courtesies and are not guaranteed. You are responsible for remembering your appointment day and time.